Leading the Pack: Next Gen Technology and Future Focus with Angela Baldwin

KWYS007: Leading the Pack: Next Gen Technology and Future Focus with Angela Baldwin

The future of customer experience is here and Primco’s got it! Cam and Tyler welcome back Operations Manager Angela Baldwin to introduce Next Gen 2.0, our online ordering platform designed with your feedback and ease of use in mind. You already know that Primco leads the industry on the ground. Now, go behind the scenes to learn about our latest technology upgrades. From real-time inventory tracking to enhanced AI, Primco is committed to supporting our retail partners 24/7 for years to come.

“Every time you launch, you’ll get customer feedback, which is great,” says Angela. With almost 30 years worth of experience at Primco, she knows a thing or two about integrating those wish-list line items into everyday operations. Almost as soon as Primco launched the first iteration of our online ordering platform, we went to work fine-tuning v2.0. We streamlined the order process to just five clicks and added more tools to help customers check availability and take advantage of great deals from our specials list.

Our users will immediately notice speedier access to data and enhanced accuracy, plus the addition of two great new features: inbound stock inventory and the contact me card. The inbound stock inventory feature lets clients see what’s in the warehouse and the ETA on all arriving orders. That’s a game changer in an era dominated by colossal online companies promising quick delivery, but no customer service  

Primco backs its tech with decades of integrity and people-powered know-how. Our seamless transition to v2.0 has “allowed the retail salespeople when they had a person in the store to go, ‘Yeah, I can get that!’” adds Tyler. ”It let them close a sale quicker with the proper information right away.” 

Primco’s contact me card simplifies communication. “We’ll be happy to check stock with the mill for you and get back to you right away,” says Angela of the feature. But our technological advancements don’t stop at your screen. We’re improving warehouse efficiency through physical environment upgrades and the expanded use of AI to connect customers to their products quicker. These future-focused investments will allow Primco to truly provide 24/7 service whenever and wherever you need us. 

QUOTES

“With the supply chain challenges we have been dealing with over the past year and a half and COVID, you know, it was really apparent to me through Next Gen that we had to be a 24/7 service distributor.” – Angela Baldwin

“Everything we’re doing is not just technological changes for the sake of changing. It’s ‘does it improve the customer experience, and how?’”  -Cam

“That’s a lot of power in your hands, to really know what’s going on and to give that transparency even sometimes to your customers.” -Tyler

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Know Where You Stand is produced and edited by The Creative Impostor Studios.

To learn more about topics we discuss, visit https://primco.ca/ or contact your local sales rep.

We know where we stand so you know where you stand.