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Primco Rewards Current Promotions

 

FAQ

The Primco Rewards Prepaid Card is not a credit card. It is a prepaid, stored value payment card. Once funds are deposited on your card, you can make purchases, in-store or online, for goods and services at millions of locations worldwide where Visa® is accepted (Please note that some internet merchants use fraud protection software that may decline a prepaid card for an online or phone purchase transaction).

Your Primco Rewards Prepaid Card can be used anywhere that the Visa® acceptance mark is displayed (some exceptions may apply). Please check with the merchant before attempting to make a purchase as some merchants do not accept prepaid cards). If a card is used for a foreign currency transaction, a fee will be charged to convert the transaction into the card’s currency. Please refer to your ‘Terms & Conditions’, under the Fees section, for further information.

Lost or stolen cards should be reported immediately.

You can complete the Lost or Stolen Card form to notify Primco.

Lost Reward Card FAQ

Lost Reward Card FAQ

Additionally, Primco Reward Card holders will also need to notify TruCash Customer Service at 1-800-624-6171 (Monday – Friday 9am-5pm EST; automated IVR service available 24/7) or via email at service@trucash.com.

Lost or stolen Prepaid Cards can also be immediately locked via the TruCash Wallet. Your card can be replaced if lost, stolen or damaged, provided it has been previously registered. Any available balance will be transferred to the replacement card (less a replacement card fee).

For activation/registration information, please refer to the instructions on the front of the carrier that came with your card. Card registration/activation varies based on the program.

Yes. Primco Rewards Prepaid Card expires on the last day of the month and year indicated on the front of the card. (See Terms & Conditions)

Unless you have a card with an EMV chip, you will need to sign the receipt to allow the merchant to compare the signature to the one on the back of the card before processing the payment.

To make a split payment with your Primco Rewards Prepaid Card, you should let the merchant know in advance that you would like to split the payment and advise the merchant of the amount you would like applied against your card (Note: some merchants may not allow split payments). You should be aware of the balance available on the card in advance of making a payment.

For merchandise returns, you will need to deal directly with the merchant; each merchant has its own return policy. Keep the card and purchase receipts, even after the balance is depleted, as you may be asked to present them in order to process the return. When the merchant’s policy is to credit the card used for purchases (rather than provide cash or a store credit), the available balance on the card will be increased by the amount of the refund (typically within 3 days).

No, most Primco Rewards Prepaid Cards cannot be used to make recurring payments.

There are several ways to check your balance:

Simply log into your Primco Rewards Prepaid account. Your cash balance is shown at the top of the page. Call TruCash Customer Service at 1-800-624-6171 (Mon-Fri: 9AM-5PM EST) to obtain your card balance. Call the Automated IVR System (available 24-7) at 1-800-624-6171 (Canada/USA) or 1‐905‐212‐9100 (outside Canada/USA) – a fee may apply.

Primco processes all reward submissions in the first business week of the month.

Although Primco processes all rewards in the first business week of the month, we cannot make a promise as to when your funds will be available to you. There simply isn’t a set schedule, however, TruCash is typically quick, and we are working on better notifications for participants such as yourself.

Additionally, the funds become available only when you log into your account, or the Wallet Ap. The process triggers a balance update.

Your balances can only update when the App pings TruCash’s services. This process is only triggered upon signing.

If your balances aren’t updating on your device, the fix is to close the Wallet App entirely (so it is not running in the background.) Login a-new and check your balances.

If you’ve loaded your card using the website or Wallet App, your funds will only be available for 48 hours. After that time period has elapsed, all remaining balances will revert to your account. This process is an intentional security feature.

Although we call it a Reward Card, this reward program actually relies upon reloadable VISA cards administered by TruCash. Although there are many aspects of the program we would love to assist you with, being closely involved with your financial information and accounts cannot be one of those aspects. Similarly, TruCash must respect information privacy legislation at every step and cannot discuss details of your account with us.

Please be patient, as this is a long process. From the time we submit a batch of card holder to TruCash it can take about 8 business weeks. At that point, we verify the cards and post them out to you.

We know this takes a long time and it’s hard to be patient when you’re excited about something. In the interim, please hold on to all of your sales that rewards promos apply to. We will honor them going back to your original date of application.

Recently we have changed the for such that it allow you to enter your personal details once, and add up to 20 reward requests at a time. This change was made to save you time, reduce repetitive data entry, and make it simpler for you to claim your rewards.

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